·We will endeavour to explain the service that we provide in terms that you can understand as well as the true cost, benefits and consequences of any product or service you buy from us.
·We will ask you a number of questions that will enable us to fully understand your circumstances, needs and budget.
·We will always treat your personal information in the strictest confidence.
·We will aim to make strong relationships with service and product providers to ensure that they mirror our commitment to you.
·We will always explain paperwork to you and will support our advice with understandable, timely documentation.
·We aim to encourage you to purchase the right product or service to meet both your short and longer term needs.
·On the occasions that we feel it is appropriate for us to charge you a fee for our services we promise that it will be reasonable and justifiable.
·We will always attempt to give you the best advice – even if it means losing your business to a competitor.
·All of our staff will act professionally and courteously to you – even if they are not involved in your business with us.
·If you are unhappy with the service we provide we will take your complaint seriously and we will attempt to resolve the matter to your complete satisfaction.
Your home may be repossessed if you do not keep up repayments on your mortgage.
